Refund Policy

We strive to ensure complete transparency and clarity for our customers. By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

1. No Cancellation / No Return / No Refund Policy

As a general policy, all orders placed on this website are final and non-refundable.

Once an order is successfully confirmed and payment is completed:

  • The order cannot be cancelled

  • The product cannot be returned

  • The amount cannot be refunded

Customers are kindly requested to carefully review all product details, descriptions, pricing, and images before completing their purchase.

2. Payment Processing

All payments on our website are processed securely through Razorpay.

In case of a failed transaction where:

  • The amount is debited, but

  • The order is not successfully confirmed,

The refund, if applicable, will be processed automatically by Razorpay as per their internal policies and timelines.

Please note: We do not control banking or payment gateway processing delays.

3. Shipping & Delivery

All orders are shipped via Shiprocket.

Delivery delays, transit issues, or courier-related concerns do not qualify for a refund.

4. Exceptional Return Cases

return request may be considered only in exceptional situations, including the following:

  • Incorrect product delivered

  • Manufacturing or quality deviation in the jewellery

  • Product damaged during transit prior to delivery

To be eligible for consideration, the following conditions must be met:

  • The issue must be reported on the same day the order is delivered

  • Clear supporting images or videos must be provided for verification via the contact number or email address mentioned on the website.

  • The product must be returned with the original invoice, tags, and packaging (boxes) intact and in their original condition.

  • All return requests are subject to review and approval by our team.

5. Order Non-Fulfilment

In rare cases where an order cannot be fulfilled due to:

  • Product unavailability, or

  • Technical issues from our end,

The resolution will be handled at our sole discretion and in accordance with Razorpay’s payment processing guidelines.

6. Policy Acceptance

By placing an order on our website, you confirm that you have read, understood, and agreed to:

  • This Refund & Return Policy

  • Our Terms & Conditions

  • Our Privacy Policy