Privacy policy

This Privacy Policy describes how MS Kundan Creation ("we", "us", "our") collects, uses, and discloses your personal information when you visit our website mskundancreation.com or make a purchase from us (collectively, the "Services").

1. Information We Collect

Contact details: name, email address, phone number, shipping and billing address.
Order details: items purchased, order value, payment method (prepaid or COD), transaction ID.
Payment information: processed securely by our payment partner, Razorpay. We do not store your full card, UPI, or bank details on our servers.
Device and usage information: IP address, browser type, pages visited, collected automatically via cookies and similar technologies.
Communications: messages you send us via email, WhatsApp, phone, or contact forms, including any photos/videos shared for order or return support (e.g. unboxing videos).

2. How We Use Your Information

To process and fulfil your orders, including COD verification payments.
To communicate with you about your order, shipping updates, and customer support requests.
To verify and process return, refund, and unboxing-video-based claims under our Return and Refund Policies.
To send marketing communications and offers, where you have opted in (e.g. joining our email list).
To improve our website, products, and customer experience.
To comply with legal obligations and prevent fraud.

3. Sharing of Information

We share your information only where necessary to operate our business:

Shiprocket and its courier partners, to fulfil and deliver your order.
Razorpay, to process prepaid transactions.
Service providers who support our website, analytics, and marketing operations.
Law enforcement or regulators, where required by applicable law.

We do not sell your personal information to third parties.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart contents, and understand how visitors use our site. You can control cookies through your browser settings.

5. Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order records, tax/accounting requirements, and dispute resolution (such as return/refund and unboxing-video claims).

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@mskundancreation.com. We will respond in accordance with applicable law.

8. Children's Privacy

Our website and Services are not directed at children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/regulatory reasons. The updated policy will be posted on this page with a revised date.