Politique de remboursement

We strive to ensure complete transparency and clarity for our customers. By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

1. Return Window

Return requests must be raised within 2 days of delivery. Requests made after this window cannot be accepted.

2. What's Eligible for Return

Standard, ready-made collection pieces purchased as listed on the website, provided the item is unused, unworn, and returned with original tags, invoice, and packaging (box) fully intact.

3. What's Not Eligible for Return

  • Customised, made-to-order, or engraved pieces

  • Items without original packaging, tags, or invoice

  • Items showing signs of wear, alteration, or damage caused after delivery

4. Unboxing Video Requirement

All return and refund claims — including damage, defect, wrong item, or missing item — must be supported by a clear, continuous, unedited video recording of the unboxing, starting from the sealed courier package and showing the product being taken out.

  • If a valid unboxing video is provided and the claim is approved, a full refund will be issued.

  • If no unboxing video is provided, or it does not clearly show the sealed package being opened, only 50% of the order value will be refunded, even if the claim is otherwise approved.

5. How to Request a Return or Refund

Contact us at support@mskundancreation.com or +91 98764 31759 within 2 days of delivery, with your order number, the unboxing video, and clear photos of the item/issue. Our team will review and confirm approval within 1 business day. Once approved, we will arrange a reverse pickup through our courier partner.

6. Refund-Eligible Situations

Refunds are issued for:

  • An approved return under Sections 1–4 above

  • Incorrect product delivered

  • Manufacturing or quality deviation in the jewellery

  • Product damaged in transit, reported the same day as delivery with photo/video proof

  • A failed or duplicate prepaid transaction where the amount was debited but the order was not confirmed

  • A refused or undelivered COD order (refund of any advance or handling fee already paid, if applicable)

7. After We Receive the Returned Item

The item is inspected on arrival. If it meets the conditions in Sections 2–4, the refund is processed as above (full or 50%, depending on the unboxing video). If it does not meet the conditions, the item is sent back to the customer and no refund is issued.

8. Refund Timeline

Once a return or refund request is approved, refunds are processed within 7–10 business days. Your bank, card issuer, or UPI provider may take a few additional business days to reflect the amount in your account.

9. How Refunds Are Paid

  • Prepaid orders: processed securely through Razorpay to the original payment method. Failed or duplicate transactions are refunded automatically as per Razorpay's policies. 

  • COD orders: since there is no card or account to reverse the charge against, refunds are made via bank transfer or UPI to the details provided by the customer.

10. Non-Refundable Situations

  • Requests made after the 2-day return window

  • Customised, made-to-order, or engraved pieces

  • Delivery delays or courier-related transit issues (see Shipping Policy)

  • Items returned without original invoice, tags, or packaging

  • Claims made without a valid unboxing video are capped at 50% of the order value, per Section 4 above

11. If We Cannot Fulfil Your Order

If we are unable to fulfil an order due to stock unavailability or a technical issue on our end, a full refund is processed to the original payment method (or via bank transfer/UPI for COD orders).

12. Policy Acceptance

By placing an order, you agree to this Return & Refund Policy along with our Shipping Policy, Terms & Conditions, and Privacy Policy.

Contact: support@mskundancreation.com  |  +91 98764 31759

359 D-Block Ranjit Avenue, Amritsar-143001, Punjab, India